The other day an erroneous charge appeared on one of my credit cards for a paltry $22.45 from GoDaddy.com

I use GoDaddy routinely, however this transaction did not appear under the same account number of a dozen other domains I have purchased. When I contacted them via email I was told that I needed to log-in to my account and remove the items I was charged for in order to process the refund. Therein lies the problem. If I didn’t make the purchase, I wouldn’t have access to the account number they assigned to whatever domains I supposedly purchased (and their email response did not specify what was purchased).

So after 5 email back-and-forths with “Joel” on Online-Support I finally just decided to call my bank in the morning and have them reverse the charges and let GoDaddy sort it out on there end.

I find it hard to believe that in this day and age, with all of our technology that there are apparently zero safeguards used by GoDaddy to prevent unauthorized transactions, but a virtual Great Wall of China that you must navigate to process a refund.

GoDaddy just lost a customer, and I will be moving all of my clients that have hosting with them to others hosts by the end of the month!